Returns & Warranty

The short version: 30 days to return anything unused, 12-month warranty on every product, and if something arrives faulty we cover the return shipping. Email us first — please don't send anything back before we've approved it.

30-day returns

You can return any item within 30 days of delivery for a refund or exchange, as long as it's unused and in its original packaging with all accessories included.

Changed your mind? That's fine, but you pay the return shipping. Item arrived damaged or faulty? We pay it.

Your statutory rights (EU and UK customers)

If you're in the EU or UK, you have a legal right to cancel your order within 14 days of delivery, for any reason. Our 30-day window is longer, so you never have to rely on the legal minimum — but your statutory right is always there.

We don't charge restocking fees. When you cancel within the legal window, we refund the product price and the standard outbound shipping within 14 days of receiving the return.

What we can't accept

  • Products used beyond normal testing, or with visible wear
  • Items missing cables, adapters or manuals from the original box
  • Returns sent without an approved return authorization
  • Products bought from another seller or marketplace — please contact them
  • Damage from accidents, drops, liquid, unauthorised repair or normal wear

How to start a return

  1. Email sales29@schitec.com with your order number and a short description of the issue.
  2. For anything faulty, attach a photo or a short video. It lets us approve the return in one reply instead of three.
  3. We'll reply within 1 business day with a return authorization and the return address.
  4. Pack the item securely and send it back. Once it's inspected, we'll process your refund or ship the replacement.

Return shipping is paid by us for faulty or incorrectly shipped items, and by you for change-of-mind returns.

We don't publish a returns address. Every return needs an authorization first — unauthorised parcels can't be matched to an order when they reach the warehouse and may be refused.

Refunds

We inspect returns within 2 business days of arrival. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Original shipping fees are refunded only when the item was faulty or incorrect. Duties and taxes already paid to customs are outside our control and can't be refunded by us — contact your local customs office.

12-month warranty

Every product we sell is covered for 12 months from the date you place your order, against manufacturing defects — charging faults, dead ports, failed batteries, cracked housings from normal use.

If a covered product fails, we'll replace it or refund it. We'll ask for your order number and, where possible, a photo or video showing the fault.

What the warranty covers

  • Defects in materials or workmanship
  • Charging, power delivery or battery failures under normal use
  • Ports, connectors and switches that fail without physical damage

What it doesn't cover

  • Accidental damage, drops, liquid damage or crushed cables
  • Normal wear such as surface scratches or a softened cable jacket
  • Damage from using an incompatible or faulty third-party power source
  • Products that have been opened, modified or repaired by anyone else
  • Loss or theft

Arrived damaged or dead on arrival

Report it within 7 days of delivery with photos of the parcel and product. We'll ship a replacement at our cost — no return needed for low-value items, because the return freight often costs more than the product.

Wrong item received

Email us with a photo of the item and the packing slip. We'll ship the correct item immediately and cover return shipping for the wrong one.

Contact

Email sales29@schitec.com — we reply within 1 business day, Monday to Friday. Include your order number so we can find your order on the first try.

Last updated: October 2026