Shipping & Delivery
The short version: orders leave our Shenzhen warehouse in 2–3 business days. Standard shipping takes 7–12 business days, express takes 3–5. Shipping is free on orders over $25.
Order processing
We pack and dispatch Monday to Friday, excluding public holidays. Orders placed before 2:00 PM China time (UTC+8) usually leave the next business day.
You'll get a tracking number by email as soon as your parcel is handed to the carrier. Tracking can take up to 48 hours to show its first scan.
Shipping options
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 7–12 business days | Free over $25, otherwise calculated at checkout |
| Express | 3–5 business days | Calculated at checkout |
Delivery times are estimates from the day of dispatch, not from the moment you place your order. Business days exclude weekends and public holidays.
Where we ship from
Every order ships from Shenzhen, China. We ship worldwide. If your country isn't available at checkout, email us and we'll check whether we can reach you.
Shipping to a PO box, APO or FPO address? Choose Standard at checkout — express couriers usually can't deliver to them.
Customs, duties and import taxes
Product prices and shipping fees do not include import duties, VAT or customs handling charges. Depending on your country, these may be collected at checkout or charged by the carrier before delivery, and they are the buyer's responsibility.
We declare the true value of every parcel. We can't mark orders as gifts or understate value — it's illegal and it puts your parcel at risk of seizure.
If you refuse a parcel because of unpaid duties, the refund covers the product value only. Original shipping and any return shipping are not refundable.
Delays outside our control
Customs inspection, carrier backlogs, severe weather and the November–December peak can add days. If your tracking hasn't moved for 10 business days, email us and we'll open a trace with the carrier.
Split shipments
If you order several items, they may ship separately so you get them faster. You'll receive a tracking number for each parcel.
Wrong or incomplete address
Email us within 24 hours of ordering and we'll fix the address if the parcel hasn't left yet. Once dispatched, the address can't be changed. If a parcel comes back to us as undeliverable, we'll re-ship it at the cost of the new shipping fee.
Can I cancel or change my order?
Yes, as long as it hasn't shipped. Email us within 24 hours of ordering with your order number and what you'd like to change. If the parcel has already left, you can refuse delivery or return it once it arrives — see Returns & Warranty.
My tracking hasn't moved — is my parcel lost?
Tracking goes quiet for a few days at handover points, especially during customs clearance. Give it 10 business days from dispatch.
If it still hasn't moved, email us and we'll open a trace with the carrier. If the carrier confirms the parcel is lost, we'll reship it or refund you in full — your choice. You don't need to chase the carrier yourself.
Questions about your order
Email sales29@schitec.com with your order number and we'll reply within 1 business day, Monday to Friday.
Last updated: October 2026